Conditions of use

SERVITORO’S WEBSITE CONDITIONS OF USE:

Conditions governing access to and use of the site.

ONE.- PURPOSE.

These conditions (hereinafter the “Conditions of Use”) regulate the access and use of the internet site with URL https://www.servitoro.com owned by SERVITORO (hereinafter the “Website“), including the content and services offered through the aforementioned site. With regard to the services of ordering and purchasing tickets, the specific conditions of contract (hereinafter the “Purchase Conditions“) will also apply.

The use of the Website confers on the visitor the condition of user and implies acceptance and compliance with the Conditions of Use and any other applicable conditions. Based on the above, the user (hereinafter the “User“) is recommended to carefully read the aforementioned conditions each time he/she accesses the Website, as well as the Purchase Conditions when purchasing tickets.

SERVITORO reserves the right to modify the Conditions of Use at any time without prior notice, although it undertakes to publish the new version that is applicable via the Website.

TWO.- IDENTIFICATION DETAILS.

The ownership and management of the Website corresponds to SERVITORO, S.L, a service managed and registered in Spain (Paseo de La Castellana 90, 1º 28046 Madrid) and with Tax Identification Code B86380672 (hereinafter “SERVITORO“).

Registration details: Volume: 29473, Book: 0, Folio: 131, Section: 8, Page: M 530 468, Entry or notation: 2 Year Pre.: 2019

The following contact address is provided for communications and notifications:

–       Telephone: +34 963308593. Fax: +34 963308470

–       E-mail: servitoro@servitoro.com

 THREE.- USE OF THE WEBSITE.

3.1 General rules: Access to and use of the Website is at the User’s own risk, and the User undertakes to make appropriate and responsible use of the services and content of the Website. The User specifically undertakes not to carry out any activities that are illicit, illegal or contrary to good faith and public order. Likewise, the User shall not engage in any conduct that could damage the image and rights of SERVITORO or third parties, or that could prevent the normal use of the Website.

3.2 Website Content: SERVITORO provides through the Website access to numerous products, information, images and data owned by SERVITORO (hereinafter and collectively “the Contents”). SERVITORO tries to ensure that the Contents are of interest to the User, acting in good faith, but does not guarantee in any case the accuracy, reliability or quality of those Contents that are not its own, for example, dates of bullfighting events, posters, etcetera. The Website may also contain links to other Internet portals. SERVITORO is in no case responsible for the services, contents or guarantees of any kind offered by these portals.

3.3 Use of Website materials: As a general rule, the use of the Contents of the Website for any use other than personal or private use is expressly prohibited. The User may not use the Contents for publication in any medium, including on any other website. Notwithstanding the above, if any User is interested in using the Content for commercial or informative purposes, he/she may request the corresponding authorisation from SERVITORO via the following email address: servitoro@servitoro.com. SERVITORO reserves the right to refuse such a request or to revoke the authorisation previously granted at any time.

3.4 Links to the Website: Any link from an internet portal to the Website must be previously authorised by SERVITORO, who may deny or accept the request at its sole discretion. SERVITORO has the right to revoke the authorisation granted at any time. The establishment of links between websites shall in no case imply any commercial association between SERVITORO and the owner of the linked website.

3.5 Sending of information and materials: SERVITORO is grateful to the User for sending any kind of suggestion or comment about the Website and, in particular, about the services and products offered therein. As far as possible, SERVITORO will try to respond to these communications, without being obliged to do so in any case. Except when expressly requested to do so, SERVITORO does not accept the sending of creative materials (such as designs, ideas, sketches, works…) in order to avoid unfounded expectations and commercial misunderstandings. In any case, by submitting any type of content to the Website (whether by express invitation or voluntarily), the User automatically grants SERVITORO, on an exclusive basis, any exploitation rights that may arise from it in accordance with current intellectual and industrial property legislation, for the whole world and for the maximum duration of the aforementioned rights, with the power to transfer them to third parties, and renouncing any economic consideration for their exploitation, with SERVITORO being able to make use of the content as it sees fit through any procedure or medium. Likewise, the User guarantees SERVITORO that he/she is the original or derived owner of all the rights derived from the content, and that the use of the same does not violate current legislation or the rights of third parties, undertaking to hold SERVITORO harmless against any claim that may arise from the non-fulfilment of this guarantee.

3.6 Minors: The Website is intended for adults. Minors are expressly prohibited from registering on the Website. If SERVITORO detects or suspects the registration of a minor, it may automatically proceed to cancel such data.

3.7 Security measures: SERVITORO adopts reasonably adequate security and technological measures for the correct functioning of the Website. Nevertheless, SERVITORO cannot guarantee the non-existence of viruses or other elements (such as programming errors) that may cause alterations to the computer systems or hinder access to the Website itself, and which have been introduced by external third parties in a malicious manner and in contravention of the provisions of the present Conditions of Use. These circumstances are beyond SERVITORO’s reasonable control and SERVITORO will provide the User with the means that, in its reasonable judgement, it considers necessary for the purposes of preventing such malicious elements.

3.8 Use of cookies: The Website may use cookies (small information files that the server sends to the computer of the person accessing the page) to enable browsing, as well as the correct functioning and display of the Website. The User can enable or disable the use of cookies through their browser. Under no circumstances will SERVITORO use cookies to collect personal information about the User, except for IP addresses, but under no circumstances will they be used to identify the User.

FOUR.- USER REGISTRATION

Browsing the Website, as well as access and registration, are completely free of charge. Users may register by accessing the “REGISTER” section.

In order to register and use the Website, the User must be at least eighteen (18) years of age. SERVITORO expressly reserves the right to require its users to prove their age in order to prevent minors from accessing the Website.

When registering for the first time on the Website, the User must provide the information requested, indicating, at least, their name, surname, gender, email address, password and date of birth. This information must be real and truthful.

Likewise, when sending tickets to the User’s home address, the User must enter their postal address, SERVITORO being expressly exonerated from any responsibility that could be incurred as a result of false, incorrect or incomplete data that the User may enter.

A User account is necessary to be able to receive the services provided by SERVITORO. User accounts are personal and non-transferable.

FIVE.– UNSUBSCRIPTION

At any time, the User may request to unsubscribe from the Website, which can be done through [COMPLETE WITH UNSUBSCRIBE SYSTEM].

The User may request a new registration in any case, and SERVITORO may refuse to accept such registration in cases where the User has contravened the provisions of these Conditions of Use, the Privacy Policy or has acted contrary to the law, morality or public order. Likewise, SERVITORO may refuse to accept such registration in the event of a dispute or controversy between the parties, which has yet to be resolved or which has ended with acknowledgement of fraud or fault on the part of the User and/or damage to SERVITORO, its collaborators and associates, its Users, clients or potential clients.

SIX.– LINKS

Should the Website show links to websites by means of different buttons, links, banners, etc., SERVITORO informs its Users that these are directly managed by third parties, and cannot control or approve all the information contained in other platforms to which links can be established from the Website. Consequently, SERVITORO will not assume any responsibility for any aspect related to any of these platforms or websites.

In any case, these links do not imply that there is any kind of relationship, collaboration or dependence between SERVITORO and the party responsible for the application or external website. In this sense, if the User becomes aware that the activities carried out through these third party websites are illegal or contravene morality and/or public order, he/she must immediately inform SERVITORO so that they can proceed to disable the link to them.

SEVEN.– WEBSITE SUSPENSION

SERVITORO may suspend, modify, restrict or interrupt access to the Website at any time, with or without prior notice, to those who contravene these Conditions of Use, without the possibility of claiming compensation.

EIGHT – SERVITORO’S LIABILITY

SERVITORO undertakes to ensure that the content, data or information relating to the services offered through the Website are reliable, truthful and accurate. However, SERVITORO shall not be held responsible for any information that has been entered, displayed or modified by third parties outside SERVITORO, or for modifications made by SERVITORO at the request of third parties. Therefore, the Website excludes any liability for damages that may be due to information and/or services provided or supplied by third parties other than SERVITORO.

Likewise, SERVITORO declares that it has adopted all necessary measures, within its possibilities and the state of the art, to guarantee the functioning of the Platform and to reduce system errors to a minimum, both from a technical point of view and in terms of the content published on the Website.

However, SERVITORO shall not be held responsible in the event of the unavailability of the Website or the impossibility of contracting the services when this is due to circumstances beyond SERVITORO’s control, force majeure or error in the contracting process or data provided by the User. However, in such cases, SERVITORO will contact the User in order to find the best solution to the case.

SERVITORO will use all commercial and technical means at its disposal to keep the services offered via the Website available, which is an obligation that, however, shall not apply to any lack of availability or performance caused by:

• Website temporary inactivity due to updating and/or technical maintenance, which will be informed in advance by publication on the Platform itself within a maximum period of 48 hours, provided that these circumstances are known or communicated to SERVITORO with a period of time greater than that indicated;

• Causes beyond the control of SERVITORO: force majeure, Internet access problems, technological problems beyond the diligent and reasonable management of the Website owner, actions or omissions by third parties, etc.

In all the cases referred to above, beyond the control and due diligence of SERVITORO, there will be no compensation to the User for loss of profit, damages or losses.

Should the website be closed or suspended for reasons beyond the control of the parties, the transfer of the service to a new domain will be promptly reported, modifying only the stipulations of the present contract in relation to the domain where the website remains active.

NINE.- USER RESPONSIBILITY

The User must at all times respect the terms and conditions established in these Conditions of Use, as well as in any other legal texts on the Website. The User expressly declares that he/she will use the Website in a diligent manner and assumes any liability that may arise from non-compliance with the rules. Likewise, it is not permitted to use the Website for illegal or unauthorised purposes, with or without an economic purpose. Both the services offered and the information contained on the Website may not be used for commercial or advertising purposes without prior authorisation from SERVITORO.

Furthermore, the User is responsible for any communication he/she provides to SERVITORO. This responsibility covers the accuracy, legality, originality and ownership of such communication, and the User shall hold SERVITORO harmless. If the User becomes aware of any content that is illicit, illegal, contrary to the law or that could involve the infringement of third party rights, the User must immediately notify SERVITORO so that it can proceed to take the appropriate measures.

Should the User carry out any action that could be considered illicit, illegal, contrary to the law, morality, public order, or that could involve the infringement or violation of third party rights, the User will carry it out at their sole and entire responsibility, holding SERVITORO harmless for such acts.

TEN.- INTELLECTUAL AND INDUSTRIAL PROPERTY.

The Website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, as well as its designs, brands, videos, files, images, logos, texts and/or graphics, are the property of SERVITORO or have been licensed, transferred or expressly authorised by their legitimate owners to SERVITORO.

The private and particular use of the Website by the User is permitted, especially to facilitate navigation through the Website, as well as those uses that have been previously authorised individually and expressly by SERVITORO. Consequently, any other use is expressly forbidden and, in particular, the reproduction, distribution, transformation, communication, diffusion, edition, making available of the contents of the Website.

ELEVEN.- VALIDITY.

These Conditions of Use were drawn up and approved by SERVITORO on the 28^th June 2023 and shall remain in force until such time as they are replaced by others through their publication on the Website.

The last update of the Purchase Conditions was made on 28 June 2023.

TWELVE.-APPLICABLE LAW AND JURISDICTION.

These Conditions of Use are governed by Spanish law. The parties submit to the courts and tribunals of the User’s domicile for the resolution of conflicts and renounce any other jurisdiction, in accordance with current legislation. When the Users are domiciled outside of Spanish territory, the applicable legal regulations regarding competent jurisdiction will apply, with the parties submitting themselves, failing this, to the courts and tribunals of the capital city of Madrid.

SERVITORO is also a member of Confianza Online (a non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4º 1, 28014 Madrid (Spain). For further information: www.confianzaonline.es. Users are informed that, in compliance with the provisions of the Alternative Dispute Resolution Act, as a member entity and under the terms of the Code of Conduct, they may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If the complaints relate to electronic transactions with consumers, or to data protection when they are related to this area, the complaints will be resolved by the Mediation Committee of Confianza Online, accredited for the alternative resolution of consumer disputes. If the complaints concern digital advertising, or data protection related to this field, they shall be submitted to the AUTOCONTROL Advertising Jury. In addition, the User can access the European Union’s online dispute resolution platform.